Order not received

Did you get a delivery confirmation, but your order isn't there? 

First, don't worry. If it's lost or stolen, we've got your back.

Normally when this happens, it's one of two things:

  1. Any shipment: The package might have been misdelivered to a neighbor, and usually they're nice enough to return it.
  2. USPS shipments: The package might not have been delivered anywhere. Mail carriers are on tight schedules, and if they forget to deliver a package when they're at your home and don't have time to backtrack, or simply run out of time for their deliveries on a particular day, they'll sometimes scan a package as delivered that wasn't, then deliver it in the next day or two. This is especially common on Saturdays and Mondays.

If your order got a delivery scan but isn't there, please give your package two business days to turn up.

If your order still hasn't arrived by the second business day, please contact us. We'll start an insurance claim for the lost package and get a replacement shipment headed your way!

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